FAQ
Your Order Status:
All our orders are shipped with a tracking confirmation from USPS or UPS. If you did not receive the tracking number in an order confirmation email, contact our customer service team to figure out your order’s tracking number.
We usually deliver the same day or next business day depending on the time you placed the order. To change the quantities or cancel an item, please call us as soon as possible to change your order. Love USA Apparel’s customer service team can be reached at customerservice@loveusaapparel.com
If your order has already shipped, you can return any items back after receiving the package. For more information, please see our return policy.
First, you’ll want to check the delivery status by using the USPS or UPS tracking number given to you at confirmation. If you don’t know what your tracking number is, please contact our customer service team and we will get that to you.
If the delivery status says “delivered,” please contact USPS or UPS to figure out what happened with the parcel. If the status does not say “delivered,” then it should still be on it’s way.
If you received a package from us that is not complete, please contact our customer service reps. We are very attentive to the details, but sometimes mistakes do happen. If that is the case, we will be happy to ship you the missing item(s) at no extra cost.
My Love USA Account:
To create an account with Love USA Apparel, simply find the “create account” link in the top right corner of the website. If you’re using mobile devices, click the “menu” tab on the top left corner to find the “create account” link.
Fill out the short form, and there you have it! You have an account with us, meaning faster checkouts and more future promotions.
If you can’t remember your password to your account, simply click the “forgot my password?” link on the login page. Enter the email address you registered your account with, and we will immediately send you a reminder or instructions on how to change your password.
Returning your purchase is very easy. We offer a 21 day money-back guarantee if returned in the same condition as shipped. For more information on how to return your apparel, please see our detailed return policy.
In the extremely slim chance that you receive the wrong items, please contact our customer service and we will get that sorted out. Of course, we will make sure everything is correct with no further charges to you.
For more information on how to return your purchase from us, please see our return policy.
Love USA Apparel is dedicated to providing it’s customers with the best service possible. With that said, we always ship orders the same day or the next business day, depending on when the order was placed.
Orders placed before 11AM PST will usually ship out the same day, while orders placed after 11AM will be shipped the next business day.
Once you receive a confirmation email with your USPS or UPS tracking number, you will know that your package is on the way.
Shipping and Returns:
We don’t currently ship to anywhere outside the United States.
Love USA Apparel offers FREE shipping to anywhere within the United States. There is no extra cost for domestic shipping.
For more information on returns, please visit our Love USA Apparel return policy here.
Love USA Guarantee
Love USA Apparel’s guarantee is that all our products are proudly Made in the USA. If you are not satisfied with your purchase, you may return them with our 100% money-back guarantee within 21 days of the date of purchase.
For more information on our Guarantee, go here.
Yes, we accept returns if the product is returned within 21 days of date of purchase. Returned product must be unworn, unwashed and in the original condition with all tags still on. For more information on how to return your purchase, check our return policy.
Yes! All the products we list in our store have been properly vetted. We guarantee you that everything you see on Love USA Apparel is proudly made in the USA. For more questions on this, please contact our customer support.
Pricing and Billing
If there is a charge you are unsure about, please talk to our customer service. You can reach us by phone, email or the contact form.
Love USA Apparel accepts all major credit card companies. In addition to Mastercard, Visa, Discover and American Express, Love USA Apparel also accepts Paypal as well.
You should have received a confirmation email with your invoice/receipt shortly after your purchase. If you did not, please contact our customer support and we will figure out why you never received a receipt and get you one.
A credit refund can take around 3 to 5 business days. However, if 5 business days have passed and you still have not received your funds, please contact with our customer support to confirm that your refund has been properly issued.
Your credit card should be charged immediately upon purchase, but may be pending for a day or two.
Buying
If you have a promotional coupon, please insert your special code in the promotion section at checkout to redeem your discount. If the coupon does not work, then the coupon may have already expired.
On the top left side of the homepage, click the magnifying glass icon to search for products on our online store.
Yes, we offer wholesale and bulk purchases. To be able to do this, please call our customer service and tell us what you would like to order.
No, currently we do not offer any gift certificates at Love USA Apparel.